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Shipping Info

LATEST SHIPPING UPDATE FROM AUSTRALIA POST 25/08/2020

Important update on our operations

 Over the last three weeks, Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lockdowns. So much so, that our parcel volumes in Victoria for August are up approximately 150% year-on-year compared to the national average of 90%.

At the same time, our business has been required to make additional adjustments in our processing and deliveries workforce to comply with the State Government's COVID safe restrictions.

From the very start of the pandemic, we have been clear that our strategy has been to protect our people, serve our customers and safeguard the business.

Safety of our people is not-negotiable and the current situation in Victoria, with massive volumes and severe congestion in our network, has us at a point of concern for the safety of our workforce.

To make sure we can still safely deliver for your customers, the following changes are immediately necessary:

No Weekend Collections in Victoria
There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8pm and the next collection will be Monday 31 August 2020 commencing from 5am.

Victoria destined Parcels
With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.

This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.

Father's Day
For deliveries across Australia, we recommend at least the following lodgement dates for delivery before Father's Day on Sunday 6 September 2020:

  • Parcel Post and letters – Friday 28 August 2020
  • Express Post parcels – Monday 31 August 2020

For items lodged after these dates, whilst we will try our best, we do not expect to be able to meet delivery for Father's Day.

We will keep you updated regularly over the next few weeks and anticipate reviewing the situation in line with the easing of level 4 restrictions.

We appreciate the implications of these decisions and want to assure you we are doing our very best within these extremely challenging times.

I'm sure you can appreciate we cannot compromise the safety of our people and I appreciate your ongoing support as we work through this together.

Stay safe,

Gary Starr
Executive General Manager,
Business, Government and International

 


LATEST SHIPPING UPDATE FROM COURIERS PLEASE - 28/08/2020

With Father’s Day on the horizon (Sunday 6 September) we recommend booking all deliveries intended for Dad before 12 pm (local time) on Friday 28 August to avoid any disappointment.

We will endeavour to do our best to ensure all jobs booked after this time arrives prior to the big day however cannot make any guarantee. 

All tracked items within our network are being scanned, so for the most up-to-date information on your items, please use our track an item tool. 

 

Standard Shipping - Australia

***Due to the current coronavirus pandemic please expect delays***

Parcel post covers all of Australia. Delivery in 2 or more business days after posting.

 

With all of our orders please allow 1 business day for packaging and handling time and then add your shipping time to this.

Express Shipping - Australia

***Express Post is still available, but parcels may not be delivered next business day at this time***

Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

International Shipping

International Shipping has been suspended at this time due to the current covid 19 pandemic.